Member Services
Due to the health concerns surrounding Covid-19, our Member Services Branches will be closed to in-person visits until further notice.
Until we are once again able to welcome members into our branch, we advise that you can lodge an Extras claim via our rt health mobile app and for Hospital claims by filling in our claim form on our website and emailing us.
If you were looking to make a payment, please call us on 1300 886 123 and we can process the transaction over the phone.
If you would like to discuss any further concerns, please contact our member services team on 1300 886 123 or email us.
Healthy Centres
We have made the difficult decision to close our healthy teeth and healthy eyes clinics from Saturday 28 March. This has come about as the risks associated with providing close personal services continue to increase.
For members located in Sydney:
- If you have a dental emergency please contact your GP, your nearest dentist or Sydney Dental Hospital on 9293 3333.
- If you have an optical emergency contact your nearest optometrist or contact Sydney Eye Hospital on 9382 7111.
For members located in Charlestown:
- If you have an optical emergency contact your nearest optometrist or contact John Hunter Hospital on 4921 3000.
For members located in Brisbane:
- If you have a dental emergency please contact your GP, your nearest dentist or Brisbane Oral Health on 1300 300 850.
We thank our valued patients and members for their support over the years.