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Claim

Managing your cover

Claiming

Mobile App Claims and Manual Claims

Mobile App Claim

Submit your Extras claims with the free rt health mobile app. Claiming is simple, just follow these three easy steps: Select “make a claim”, Take a photo and Select Submit

  • The rt health mobile app has been designed to make it easier for members to submit a claim, view your account details and view your claims history.
  • You can download the mobile app from the Apple store (URL) for iOS mobile devices and the Google Play Store (URL) for Android mobile devices.
  • To login to the mobile app you will need your Membership Number and Password, which you use for your Member Self Service login. For your first-time logging in, you will be required to register, which can be done on the login screen.
  • To reset the password, select forgot password on the login screen, which will take you to the password recovery screen.
  • The mobile app is designed to submit Extras claims, such as but not limited to pharmacy claims, physiotherapy claims and massage therapy claims.
  • You are no longer required to submit a claim form if you use the mobile app.
  • The photo of each receipt needs to be taken in high resolution from your phone camera.
  • If you have more than three images to attach, please submit separate claims. Each claim submission can hold a maximum of 3 attachments.
  • The mobile app usually takes around 30-40 seconds to load. However, if there are a lot of users, it may take more than 1 minute to download the mobile app. If you experience issues with the mobile app not starting up, you will need to restart your phone, which should resolve your issue.

Manual Claim

Make a claim by printing off the following claim form and sending it to us with a copy of your receipt.

  • Before lodging your claim
  • Please check that your receipt contains the following details:
  • Full name of the person who received the product, service or treatment.
  • Date of your service/treatment or the date the product was purchased.
  • Name of the healthcare practitioner who provided the product, service or treatment.
  • Provider number of the healthcare practitioner.
  • Address and contact number of the healthcare practitioner.

Please remember

  • If you have not paid the account, a cheque will be issued in the practitioner’s name.
  • All claims submitted must be less than two years from the date of service.
  • If you are sending in a claim for health aids, orthotics, orthopaedic shoes or contraceptives, you will need to include a letter from your prescribing practitioner detailing the medical reason you require the aid.
  • For inpatient medical claims we require you to send in the Medicare statement unless your invoice tells you to send it directly to your fund.
  • If you require your original receipt, please send us a copy as we do not send originals back.
Forms

Hopefully you'll find everything you need here, but if you're after something we don't have please give us a call on 1300 886 123 or drop us a line at help@rthealthfund.com.au