rt health mobile app
Steps to submit a claim
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FAQs

The rt health mobile app has been designed to make it easier for members to submit a claim, view your account details and view your claims history.

You can download the mobile app from the Apple Store for iOS mobile devices and the Google Play Store for Android mobile devices.

To login to the mobile app you will need your Membership Number and Password, which you use for your Member Self Service login. For your first-time logging in, you will be required to register, which can be done on the login screen.

Select forgot password on the login screen, which will take you to the password recovery screen.

The mobile app is designed to submit Extras claims, such as but not limited to pharmacy claims, physiotherapy claims and massage therapy claims.

You are no longer required to submit a claim form if you use the mobile app.

The photo of each receipt needs to be taken in high resolution from your phone camera.

If you have more than three images to attach, please submit separate claims. Each claim submission can hold a maximum of 3 attachments.

If you have any further questions please email help@rthealthfund.com.au or call us on 1300 886 123.

The mobile app usually takes around 30-40 seconds to load. However, if there are a lot of users, it may take more than 1 minute to download the mobile app. If you experience issues with the mobile app not starting up, you will need to restart your phone, which should resolve your issue.